Smart Glasses: Next Generation Customer Support For Packaging Equipment

Presented by: BEUMER Group

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About This DemoAbout This Demo

Service Digitalization Trend Everyone has heard the buzz words Big Data, Digitalization or Industry 4.0, but few have seen or experienced an application in context to these topics. We as BEUMER are recognizing a high value in using new technologies and big data for improving our customer service. Under the umbrella of digitalization and new technologies, BEUMER developed its first customer support smart solution. BEUMER smart solution uses augmented reality technology and smart glasses to improve service experiences by improving service quality and engagement, while significantly reducing cost and downtime for the machine user. This session will highlight the concept of BEUMER smart solution, the added value it delivers to customers and how it can be implemented on-site.


Marvin Krampe

Sales Engineer at BEUMER Corporation